Orren.biz – Return & Refund Policy

Effective Date: January 1, 2026
Contact: support@orren.biz

Because Orren.biz is a digital services marketplace, most transactions involve intangible, non-returnable digital goods and services. This policy outlines when Buyers may request a refund and how disputes are handled between Buyers and Sellers.

1. No Physical Returns

Orren.biz does not handle physical products.
All purchases on the platform are digital-only, therefore:

No physical returns are accepted
No shipping or return labels are provided
No restocking fees apply

2. Refund Eligibility

Refunds may be granted under the following conditions:

2.1. Seller Fails to Deliver

A Buyer may request a full refund if:

The Seller does not deliver the order
Delivery is not provided by the agreed deadline
The Seller becomes unresponsive

2.2. Work Not as Described

A refund may be granted if the delivered work:

Substantially differs from the Listing description
Fails to meet clearly stated requirements
Is low-quality or incomplete
Contains plagiarism, illegal content, or violates IP rights

2.3. Duplicate Payment

If a Buyer was mistakenly charged twice for the same order, a full refund will be issued for the duplicate transaction.

3. Non-Refundable Situations

Refunds may be denied when:

The Buyer approved or marked the order as completed
The Seller delivered the work as described
The Buyer changes their mind after delivery
The Buyer provides unclear or contradictory requirements
The Buyer uses the delivered work but still requests a refund
A dispute is opened outside the allowed timeframe
The Buyer attempts to obtain free services through unfair claims

4. Service-Based Deliverables

Since deliverables are digital and often customized:

Once work has been started, a full refund may not be possible
Partial refunds may apply depending on how much work is completed
Sellers may offer revisions instead of refunds when appropriate

5. Dispute Resolution

Before issuing a refund, Orren.biz may:

Request evidence from both Buyer and Seller
Review communication and delivery files
Evaluate whether the service was completed as agreed

The dispute team’s final decision is binding within the platform.

6. Cancellation Policy

6.1. Buyer-Initiated Cancellations

Buyers may request cancellation when:

The Seller has not started the work
Requirements were submitted incorrectly and need resubmission
The Seller agrees to cancel voluntarily

6.2. Seller-Initiated Cancellations

A Seller may cancel an order if:

Requirements are unclear or violate rules
The Buyer is unresponsive for an extended period
The service requested is impossible or unsafe

7. Refund Method

Refunds are issued only to the original payment method:

Visa
Mastercard

Funds cannot be refunded to a different card or account.

Refund processing times vary:

Typically 3–10 business days, depending on your bank
Orren.biz cannot accelerate bank timelines

8. Chargebacks

Filing a chargeback without first contacting Orren.biz may result in:

Immediate account suspension
Withheld funds
Removal from the platform

False or abusive chargebacks may lead to permanent banning and potential legal action.

9. Subscription Services (If Applicable)

For recurring billing services:

Users may cancel at any time
Refunds for past subscription periods are not provided
Future billing will stop upon cancellation

10. Exceptions

Refund exceptions may be granted in rare cases:

Verified fraud by a Seller
Unauthorized transaction (supported by bank evidence)
Platform-wide service outage affecting order delivery

Exceptions are reviewed case by case.

11. Contact

To request a refund or open a dispute:
support@orren.biz

Please include:

Order ID
Detailed explanation
Supporting evidence (if applicable)